Privacy Policy

Privacy Policy

Introduction

Welcome to https://electronic-diagnostics-collision.dentrepair-talk.com (hereafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from visitors and users of our website and associated services.

Scope

This policy covers all aspects of our website, including but not limited to:

  1. Website content and functionality.
  2. Mobile applications developed by us.
  3. Services offered through our platform.
  4. Interactive features that require user registration or account creation.

Please note that this Privacy Policy does not apply to third-party websites, applications, or services that you access through links on our site. These entities have their own privacy practices, and we encourage you to review their policies before providing any personal information.

Processing Activities

Our Privacy Policy governs your interactions with us when:

  1. You use our applications or services as an authorized user.
  2. You visit our website and interact with its content.
  3. You subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data to enhance your experience and provide the requested services. This includes:

  1. Account Information: Details associated with your user account, including usernames, passwords, and profile preferences.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  3. Financial Information: Data related to your financial status or transactions, as required for certain services.
  4. Purchase Information: Items you have purchased from us, order details, and purchase frequency.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from mobile devices accessing our apps.
  6. Location Data: Geographic location information provided by your browser or device when using our location-based services.
  7. Feedback and Reviews: Opinions, comments, and ratings shared by users regarding our products or services.
  8. Social Media Information: Data obtained from social media platforms when you connect your accounts to interact with us on those platforms.
  9. Product Information: Details about the products you have shown interest in or purchased on our website.

We collect this data through various methods, including direct user input, automated tracking technologies (such as cookies and device fingerprinting), and third-party partners who assist in our operations.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes:

  1. Strictly Necessary Cookies: These are essential for navigating our site and using its core features. They enable basic functions like login, account creation, and access to secure areas of the website.
  2. Preference Cookies: We use these cookies to remember your preferences and settings, such as language selection and display options.
  3. Analytics Cookies: These cookies collect data on user behavior, allowing us to analyze and improve our website’s performance and usability. They help us understand metrics like page views, unique visitors, bounce rate, and conversion rates.

Users can manage their cookie preferences through our Cookie Manager, which provides control over non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected. The retention periods vary based on legal obligations, tax requirements, business needs, and your account activity:

  1. Account Information: Retained while your account is active and for a reasonable period after account closure (to address potential issues).
  2. Payment Information: Stored securely for transaction history and fraud prevention (in compliance with card network rules).
  3. Purchase Data: Kept for order fulfillment, returns, and warranty claims, plus a limited time for analytics.
  4. Cookies: Retention periods differ; session cookies expire once you close your browser, while persistent cookies remain until they reach their expiration date or are deleted by you.

Once the data is no longer required or retains beyond its purpose, we delete or anonymize it to protect your privacy.

Security Measures

We prioritize the security of your personal data and implement robust measures to safeguard it:

  1. Encryption: We use encryption protocols for data at rest and in transit to ensure secure communication.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process sensitive data on our behalf.
  3. Access Controls: Only authorized personnel with a legitimate business need have access to personal data, and they are required to maintain confidentiality.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal information from children. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, unless we have compelling legitimate grounds to retain it.
  4. Restriction: Limit our processing of your data in specific circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on certain personal characteristics.
  8. Data Portability/Withdrawal of Consent: Withdraw your consent at any time, though this may impact our ability to provide certain services.

To exercise these rights or have questions about them, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for updates.

Contact Information

For any questions, concerns, or requests regarding privacy, data protection, or this policy, please contact us: